Binance CEO Richard Teng Apologizes to Users After Bitcoin Volatility, Promises Support and Compensation

Binance CEO Richard Teng acknowledged recent disruptions in the cryptocurrency market, offering a formal apology to users who experienced issues on the platform. He emphasized that the firm recognizes the operational impact of short-term price swings and is committed to addressing user concerns promptly and transparently.

Teng reiterated that the exchange will “listen carefully” and implement corrective measures where warranted, urging anyone with outstanding matters to contact Binance support. The company has pledged to evaluate each case thoroughly and provide compensation when appropriate, following its incident-response protocols and customer remediation framework.

Highlighting that market fluctuations are an inherent feature of digital-asset trading, Teng advised users to maintain situational awareness and adopt risk-management practices during heightened volatility, aligning with standard investor protection guidance.