On September 15, the decentralized AI platform SingularityNET announced an update concerning the CNT-AGIX migration as well as the Cardano-Ethereum bridge and staking issues. For those facing staking withdrawal challenges, they must resolve these issues before the reward distribution phase begins at 9:00 am UTC on September 16, 2024. Completion of the migration before the qualification snapshot at 2:00 pm UTC on September 19, 2024, is crucial. If problems persist past 9:00 am UTC on September 16, 2024, immediate support intervention is advised. Individuals unable to withdraw tokens by the end of the reward distribution phase at 9:00 am UTC on September 19 will have a 5-hour timeframe to cancel staking and convert tokens before the qualification snapshot at 2:00 pm UTC the same day.
For migration or bridging complications, a waiting period of several hours is suggested. Should the issue remain unresolved after 12 hours, contacting support becomes necessary. Concerning hardware wallets, users are advised to update their wallets and related software to the latest firmware version. Further updates will be provided on Monday, September 16, 2024.