The Indian government has reversed its stance on mandating the Sanchar Saathi cybersecurity app on new mobile devices, confirming it is optional and users can delete it at any time to address privacy concerns raised by the public and opposition.
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Initial Mandate: On November 28, the Ministry of Communications required phone makers to pre-install the Sanchar Saathi app to combat online fraud.
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Public Backlash: Widespread criticism led to accusations of surveillance, prompting a quick clarification from officials.
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App Impact: Since launch, the app has facilitated 2.6 million traces of lost or stolen phones and seen 14 million downloads, enhancing cybersecurity without mandatory retention.
India’s Sanchar Saathi app: From mandatory to optional amid privacy fears. Learn how this cybersecurity tool fights fraud while respecting user choice. Stay informed on digital safety updates.
What is the Sanchar Saathi app and is it mandatory in India?
The Sanchar Saathi app is a government-backed cybersecurity tool designed to protect mobile users from online fraud, track lost or stolen devices, and verify connections. Initially, on November 28, the Ministry of Communications mandated its pre-installation on all new devices sold in India, but following public outcry, officials clarified on December 3 that it is entirely optional. Users have full control to install, keep, or delete the app without restrictions.
How does the Sanchar Saathi app function to enhance mobile security?
The app enables users to report fraudulent activities, block stolen phones from networks, and confirm the legitimacy of mobile connections, as explained by government officials to Bloomberg. It requires access to call logs and SMS for fraud detection but explicitly avoids microphone, location, Bluetooth, or OS interference, prioritizing privacy. With 14 million downloads and over 2.6 million traced devices, the tool has proven effective in India’s vast mobile ecosystem. Experts note that such apps align with global trends in cybersecurity, where voluntary adoption balances protection and user autonomy. According to data from the Ministry, it has helped avert significant financial losses from cyber scams, supporting India’s broader initiative to train thousands of cyber police officers.
Frequently Asked Questions
Can users delete the Sanchar Saathi app from their new phone in India?
Yes, Communications Minister Jyotiraditya Scindia confirmed that the app is optional, and users can freely delete it if they choose not to use it. This reversal addresses concerns over mandatory installation, ensuring no compulsion for retention on devices.
What privacy risks are associated with the Sanchar Saathi app?
The app accesses call logs and messages solely for fraud prevention and device blocking, without monitoring calls, locations, or other personal data. Officials emphasize its transparency, stating it empowers users against cyber threats while upholding privacy standards, much like similar tools worldwide.
Key Takeaways
- Government Reversal: Backtracking on the initial mandate highlights responsiveness to public feedback on privacy.
- App’s Proven Value: 14 million downloads and 2.6 million device traces demonstrate its role in curbing fraud.
- User Empowerment: Full control over installation ensures cybersecurity advances without infringing on personal choice.
Conclusion
The shift to making the Sanchar Saathi app optional in India reflects a balanced approach to cybersecurity and privacy in one of the world’s largest mobile markets. By allowing users to delete the app while highlighting its fraud-fighting capabilities, the government addresses key concerns from opposition leaders and tech giants like Apple and Google. As India continues to bolster digital defenses through tools like Sanchar Saathi, users can expect ongoing enhancements in mobile security that prioritize consent and protection. Stay vigilant against cyber threats and explore similar resources for safer online experiences.
“There is no snooping and no call monitoring. If you want #SancharSaathiApp, keep it. The choice to activate, keep, or delete the app rests entirely with the user.”
– Hon’ble Minister Shri @JM_Scindia Ji
The app continues to deliver strong citizen benefits:
• 26 lakh mobile… pic.twitter.com/BJ1IC4vMfG— Office Of JM Scindia (@Officejmscindia) December 3, 2025
