Agentic commerce is a new payment system from Visa and Mastercard enabling AI agents to search, compare prices, book items, and complete payments autonomously within chats. This intelligent evolution from digital payments promises seamless, secure transactions using existing AI platforms like ChatGPT.
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AI agents handle end-to-end shopping: from price discovery to payment using stored credentials.
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Early use cases focus on travel bookings and automated purchases when prices hit set limits.
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Visa survey shows nearly half of U.S. shoppers already use AI for shopping; Adobe reports 4,700% rise in AI-driven retail traffic.
Discover agentic commerce: Visa and Mastercard’s AI-powered payments let agents shop and pay for you. Secure, intelligent transactions are coming in 2026. Stay ahead in crypto and payments evolution—read now!
What is agentic commerce?
Agentic commerce represents the next evolution in online payments, where Visa and Mastercard enable AI agents to autonomously search for products, compare prices, book services, and execute payments within chat interfaces. Sandeep Malhotra, Mastercard EVP for Core Payments in Asia Pacific, describes it as payments becoming “intelligent,” shifting from digital to proactive systems. This framework integrates with platforms like ChatGPT and Google’s Gemini, alongside bank apps and merchant bots, for seamless user experiences.
How do AI agents complete shopping and payments in agentic commerce?
AI agents in agentic commerce scan multiple sources simultaneously for optimal prices and options, revolutionizing price discovery. For instance, a user might instruct an agent to book the cheapest nonstop flight from Singapore to Tokyo under $500; the agent searches, selects, books, and pays using pre-stored credentials. Users can even authorize offline purchases, like buying an item when its price drops to a target level. T.R. Ramachandran, Visa APAC Head of Products and Solutions, notes pilot frameworks are already securing bot-led payments with select users and merchants, targeting commercial rollout by Q1 2026. Payment firms are developing agentic tokens for cryptographic verification of authorized bots, as seen in Visa’s Trusted Agent Protocol launched with Cloudflare, per reports from Cryptopolitan. These tokens ensure only approved agents act on behalf of users, enhancing security in crypto-adjacent transaction flows.
Frequently Asked Questions
What changes will agentic commerce bring to merchants and retailers?
Agentic commerce challenges retailers by potentially reducing direct customer access, prompting actions like Amazon’s “Buy For Me” tests and site crawling blocks. Merchants must adopt agent verification, deploy their own bots for negotiations, develop new loyalty programs, and refine upsell strategies to compete with efficient AI agents.
Is agentic commerce safe for AI-driven payments?
Yes, agentic commerce prioritizes security through cryptographic agentic tokens, behavioral data signals from banks, and expanded liability frameworks. Visa and Mastercard emphasize protections against errors, like wrong bookings, by including AI platforms in the dispute chain for faster resolutions. Adoption is accelerating, with pilots underway.
Key Takeaways
- Intelligent payments shift: From cash to digital, now to AI-driven agentic commerce for autonomous transactions.
- Security innovations: Agentic tokens and Trusted Agent Protocol ensure verified bot actions, backed by Visa survey data on rising AI shopping.
- Rapid rollout: Commercial use eyed for Q1 2026; merchants should prepare bots and verification now.
Conclusion
Agentic commerce from Visa and Mastercard marks a pivotal advancement in AI agent payments, blending seamless shopping with robust security via cryptographic tokens and intelligent frameworks. As AI adoption surges—evidenced by Adobe’s 4,700% traffic spike and Visa’s shopper survey findings—this system promises enhanced consumer access to deals and services. Financial institutions and merchants must adapt swiftly; prepare for agentic commerce to redefine transactions in the coming months.
