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Binance co-founder He Yi acknowledged that recent market volatility and elevated user traffic disrupted trade execution for some customers, and issued an apology. Users who believe they sustained losses attributable to platform issues are advised to contact customer support to file a case; Binance will review account activity and evaluate compensation on an individual basis. The statement clarified that losses stemming from general market movements or unrealized positions will not be eligible for reimbursement.
The message underscores Binance’s stance on accountability and operational transparency amid heightened trading volumes. Customers are reminded to consider investment risks, monitor order status closely, and report any anomalous order execution or settlement behavior to support for prompt analysis.
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